Terms & Conditions

In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to Hermes Commerce Limited

Order Acceptance

A contract for the sale of product(s) you order from us is only created once we have emailed you confirmation of your order. Orders are subject to availability. Where you order multiple products and not all are in stock, we may send you the products available and send the remainder of your order as soon as stock comes in. We will not be legally bound by any factual or typographical errors on the web site or other promotional materials.

Price & Delivery

The prices payable for the items that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.

Once the goods have been delivered to you, you will hold them at your own risk and will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to you.

Cancellation Policy

You can cancel the order at any time for a full refund. Once the goods have been shipped you can return the goods for a full refund at any time up to 10 days after delivery. At our discretion we may provide refunds even after this time. Returns must be in their original packaging and in an unused condition.

Liability and Disclaimer

Except as specifically stated on this website, to the fullest extent permitted by law, neither we nor any of our affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, we do not limit its liability for death or personal injury to the extent only that it arises as a result of our negligence, our affiliates, directors, employees or other representatives.

Force Majeure

We will not be held responsible for any failure to deliver goods ordered by you or any delay in delivering goods ordered by you or any damage to goods ordered by you, the cause of which is any event or circumstance beyond our reasonable control.

Entire Agreement

This Agreement supersedes all prior agreements, arrangements, warranties and understandings between the parties and constitutes the entire Agreement between them relating to its subject matter. Nothing said or any representation made by any employee, including but not limited to our telesales staff, should be understood as a variation of these terms and conditions of the sale or as an authorised representation about the goods provided. Our disclaimer of liability shall include but not be limited to misleading and untrue representations but shall not include fraudulent misrepresentations.

Governing Law and Jurisdiction

This Agreement will be governed by and construed in accordance with English law and you will submit to the non-exclusive jurisdiction of the courts of England.